1.Booking terms and Acceptance

The Cocktail Queen Pty Ltd ("We”, "Us” or "Our”) offers to enter into an agreement with you ("You” and "Your”) for Your Guests to attend a selected Event Package at your location as specified on the Booking Form on the terms set out in this Agreement.  By ticking the "I Accept” box at the time of completing a booking form on The Cocktail Queen (Website) You agree to these terms and conditions (Booking).  Your Booking is only confirmed once the Booking Form is recieved with the Booking Deposit of $350 or greater. 

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2. Final Payment and Final Event Details.

Final payment for Your Booking is due 14 days prior to the event, at time of confirmation of final guest numbers attending.  We understand that some guests may lag behind in paying, should this occur, communication is the key and You are required to contact The Cocktail Queen by email or phone to request a payment extension.

If final payment of the event is not received by the due date or the extended due date without consultation, The Cocktail Queen is at liberty to cancel the event without further notice.  If at time of final payment your final numbers fall below the original booked numbers you will be charged the price as per the website per person.  

If the event is canceled due to non-payment, any previously paid deposits or fees will be forfeited, and The Cocktail Queen shall not be liable for any losses, damages, or expenses incurred by You, Your Guests or any third party as a result of the cancellation. All selections for menus must be received no less than 14 days prior to your event, otherwise  a set menu will be allocated. Mocktailers are charged at $30 less per package price where The Cocktail Queen supplys the alcohol, and please note our mocktail selection is limited, our staff are first and foremost Cocktail Mixolosits.  Whilst mocktailers may not be drinking they count towards the final head count and still have to pay for additional package inclusions and the service of The Cocktail Queen, so we only permit a $30 deduction.

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3 Cancellation of your Event.

If You cancel Your Booking, You will not be entitled to a refund, exchange or credit of the Booking Fee deposit, no matter what the circumstance. 

If you cancel 22 days or greater to the event, all monies will be refunded less the deposit.

If you cancel 21 days or less prior to the event, no monies will be refunded. We as all venues (even though we are mobile), still have overheads, bills, permanent staff wages etc to pay and when you cancel your event these bills still exist and have to be paid, and by cancelling your event we could have booked it with someone else.  

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4. Cancellation by Clients

We don't refund for clients or 'no-shows' not attending on the day or cancelling 21 days or less prior to the event.  No matter what the circumstance.  

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5. Postponement of Event.

If You need to postpone your event and transfer to another day and do so 22 days or greater to the event we can do so at no cost.  If you postpone 21 days to 1 day prior to the event you will be charged a $100 postponement fee to cover associated costs.

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6. Airbnbs.

Please note that the majority of hotels and also Airbnbs DO NOT ALLOW PARTIES.  Should you book any of our services and we undertake the event at the airbnb premises and you are found by the owner to be hosting an party unbeknown to the owner and are kicked out, we DO NOT refund ANY part of your event at all.  We enter premises based on the assumption that you have provided full disclosure to the owner of the premises. We have a venue in South Melbourne that caters for Events and Partys exclusively.  

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7. Expectation of You and Your Guests

It's unfortunate that this policy has to be written, but The Cocktail Queen does not tolerate abusive, bad manners, rudeness or intolerance to staff prior to or at any events whatsoever.  We definitely don't tolerate Bridezillas or Bridesmaidzillas, nor clients that refer to us as "the help".  We also don't tolerate consummation of drugs on premises of any kind, whether it be your own home or not. At Cocktail Queen it is our first and foremost priority to ensure the safety of our staff.  Whilst our staff are hired by you to provide a specialist service, it doesn't give any client the right to micro-manage, demean or verbally abuse our staff.  We only encourage smiles, laughing, good manners and politeness at all times. Should our staff be subject to any of the above including being exposed to drug use on premises they will be at liberty to cease service and exit the premises at any time during the event, even suspected drug use.  Should this occur we are not responsible for You or Your guests who are doing the right thing for not getting the full service provided.  No refunds will be permitted at all should this occur. The Cocktail Queen staff enforces RSA at all times and reserve the right to refuse to serve any person who is drinking to fast, drunk, disorderly, on drugs or objectionable or unreasonable.  It is the utmost responsibility of the client to ensure that their guests conduct themselves in an orderly manner at all times. We don't serve alcohol to minors even in the comfort of your own home.

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8. Dietary Requirements

The Cocktail Queen caters for all dietary requirements, and You must ensure You have notified us of You and any of Your guests dietary requirements 2 weeks prior to the event. For those with food allergies, intolerances or autoimmune Coeliac Disease, while every effort is made to prevent contamination, there is always a possible risk of contamination.  You and Your guests concerned with food allergies, intolerances and Coeliac Disease need to be aware of this possible risk. 

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9. Weather and Set-Up

Event setup locations are subject to weather.  If you have booked your event for a public garden or a location beyond your control, and have to cancel on the day due to inclement weather and reschedule for another day a rescheduling fee of $250 is applicable.  The rescheduling fee covers the cost of wages and associated rescheduling expenses for The Cocktail Queen Staff in the company.  If Third Party services have been hired, you may or may not be also liable for rescheduling costs for those services.  

Please ensure that if you are having the event outside that The Cocktail Queen Staff have adequate cover from sun or rain, windy conditions.  No person would want to work in full exposure to sun, rain or extreme wind, so please don't assume or expect our staff to do so either.  Appropriate cover must be provided.  When an unforseen event occurs the event will be postponed at no additional cost to You.

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10. Intellectual property and Social Media

(a)You agree to having You and Your Guests photo or video footage taken for social media purposes, the intellectual property in which The Cocktail Queen and associated entities will own upon creation.

(b)By providing photos or written reviews to The Cocktail Queen, you grant the company the right to use, reproduce, modify, distribute, and publicly display those photos for marketing and promotional purposes, both online and offline. This includes, but is not limited to, using the photos on the The Cocktail Queens websites, social media profiles, advertisements, and other marketing materials.

(c)  Those attending guests to an event that wish not to have their photo used by The Cocktail Queen as per section 'b' should at time of photo make it known to The Cocktail Queen host/Mixologist and omit themselves from the photo.

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11. Nudity and Your Guests

Some of our Events for Hens Partys contain full frontal nudity and semi-naked men for aesthetic entertainment shows only.  If any of Your Guests do not feel comfortable with the show they should remove themselves prior to commencement.  Further more  by agreeing to this Agreement, You warrant to Us that You have the authority to act on behalf of any person or entity for whom You are making a Booking , including Your Guests, and You are deemed to have agreed to the booking of an Event package which contains nudity, on behalf of any person, entity or Your Guests for whom You make the Booking.

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16.Your assumption of risk, release and indemnity 

(a)You and Your Guests  participation in the Event is entirely at Your and Your Guests own risk.  You assume full and complete responsibility and liability for any injury or accident, including contracting the corona virus, or any other virus, which may occur during the Event. You are liable for any property damage caused by You or Your Guests during an Event to The Cocktail Queen equipment.

(b)To the maximum extent permitted by law, You indemnify Us and Our Parties from and against:

(i)any claim, loss, liability, charge, cost or expense, including property damage, caused or contributed to from any negligence, act or omission of You or Your Parties;

(ii)any claim, demand, suit, action or proceedings arising in connection with the death or injury to You or any member of Your Guests or for property damage or destruction suffered by You or Your Guests occurring within the event property or otherwise in connection with the Event caused by You or Your Parties;

(iii)any claim, demand, suit, action or proceedings arising in connection with the death or injury to You or any member of Your Guests suffered by You or Your Guests occurring on or within the event premises or otherwise in connection with the Event caused by the corona virus, or any other virus; and

(iv)all loss or liability suffered or incurred by Us or any of Our Parties arising in connection with Your breach of any of the terms of this Agreement, or You and Your Guests’ failure to follow Our  directions made in good faith as to the safety or wellbeing of You or Your Guests.

(v)any claims, actions, demands, or liabilities arising out of or related to your use of any information or advice published on the website or provided verbally. This includes any third-party claims.

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17. Agreement

By agreeing to this Agreement, You warrant to Us:

(a)that You have legal capacity to enter into a legally binding Agreement; and

(b)that You have the authority to act on behalf of any person or entity for whom You are making a Booking and accepting this Agreement, including the Guests, and You are deemed to have agreed to this Agreement on behalf of any person, entity or Group for whom You make the Booking.

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