LICENCES

The Cocktail Queen holds all licenses necessary to undertake all work and events, that such licenses are valid and effective as of the date any work is performed or services provided, and that all work performed or services provided will be done in compliance with all applicable federal and state, or local laws and regulations. All staff are RSA trained and certificates can be provided upon request.

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LIABILITY

Clients and their guests or any other persons attending the event are financially responsible for any damage sustained in any part to The Cocktail Queen equipment.  The Cocktail Queen Pty Ltd and all employed staff assume no responsibility or liability for any damages to any property of the client, injury or harm caused during the function to the client and/or guests or attendees of the function, or through use of The Cocktail Queen equipment, consummation of beverages or food supplied by The Cocktail Queen Pty ltd for the client and guests/attendees. The Cocktail Queen will not accept responsibility for damage or loss of any items left with them during, before or after the function.

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The client 'indemnifies' The Cocktail Queen Pty ltd, from and against all costs, claims, expenses and losses suffered or incurred by the client, guests or attendees to the function. Public policy insurance is in place, we suggest you organize your own insurance for your guests if you feel the need to.

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CANCELLATIONS

If you cancel your booking greater than 28 days (or on the 28th day) prior to the event, your event will be refunded LESS the deposit- no exceptions. We refund within 28 days of cancellation directly into your bank account. All cancellations must be in writing via email. If you cancel your booking less than 27 days (including on the 27th day) prior to the event, then no monies will be refunded - no exceptions. We may be mobile but we do have a head office and warehouse with large overheads and permanent staff, we still have bill and wages to pay and when you cancel your event these bills still exist and have to be paid, and by cancelling your event we could have booked it with someone else. When you pay your deposit/payment this signifies that you agree to our operational policies (including the cancellation policy) and the booking form terms and conditions. 

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PAYMENT AND FINAL PAYMENT

Payment is accepted via credit card only OR invoice upon request. Your booking is only secure once payment is received. All credit card payments incur a $2.90 surcharge, every time it is charged. Your booking is only confirmed once payment of deposit or payment in full is received.

​The Client agrees to pay invoice(s) by the due date(s) specified. Unpaid or overdue invoices past 5 days will result in cancellation of the event, with no monies refunded.  If an extension is required for payment you agree the client must contact us directly to discuss.

We are a strict pre-payment event company, no liquour or product or service is supplied if payment has not been recieved.  We do not collect payment post event nor on the day.  You wouldn't go to a pub and drink for free on the day and pay 7 days later, the same rule applies to our mobile bar service. This policy is enforcable for all clients including agencies and corporations.